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[Flitto] Notice on Revisions of the Privacy Policy

 

Hello, this is Flitto.

 

Thank you for using our services.

 

We would like to inform you that the Flitto Privacy Policy will be revised as follows. Please refer to the details below.

 

1. Effective Date of the Revised Policy

  • Tuesday, March 24th, 2026

2. Changes

Classification

Service

Previous Policy (June 30, 2025)

Revised Policy (March 24, 2026)

1. Purpose of collection and the use of personal information

Flitto

Membership registration by email

Purpose of Use

  • Identification of signed-up users

  • Sign-up and membership withdrawal intention confirmation

  • Provision of basic services

  • Prevention of duplicate memberships


Retention and Use Period

  • When you withdraw your membership

  • When the purpose of providing is achieved

Purpose of Use

  • Identification of signed-up users

  • Sign-up and membership withdrawal intention confirmation

  • Prevention of duplicate memberships

  • Provision of the Company's basic services (collection, processing, and validation of data for AI training, translation, and proofreading)

 

Retention and Use Period

  • One (1) year after membership withdrawal

Flitto

Membership registration by social media 

(Google, Facebook, Kakaotalk, Apple)

Retention and Use Period

  • When you withdraw your membership

  • When the purpose of providing is achieved

Retention and Use Period

  • One (1) year after membership withdrawal

Flitto

User information entry

Retention and Use Period

  • When you withdraw your membership

  • When the purpose of providing is achieved

Retention and Use Period

  • One (1) year after membership withdrawal

Flitto Arcade

Collection Items

  • [Required] Age group, Gender

  • [Optional] Year of birth, Language used (including dialects)


Purpose of Use

  • Identification of signed-up users

  • Provision of customized services

 

Retention and Use Period

  • When you withdraw your membership

  • When the purpose of providing is achieved

Collection Items

  • [Required] Gender, Dialect used (if there is a dialect based on native language)



 

Purpose of Use

  • Application for use (identification of user, confirmation of application intention, prevention of fraudulent use)

  • For the purpose of creating research data for AI advancement

 

Retention and Use Period

  • One (1) year after membership withdrawal

Flitto Arcade

Participation in Missions

Collection Items

  • [Required] User voice data, Data converted from voice to text


Purpose of Use

  • For the purpose of creating research data for AI advancement and commercial use.

Collection Items

  • [Required] User voice data, Data converted from voice to text

*The collected items are used after being anonymized by disconnecting from user accounts to prevent personal identification.

 

Purpose of Use

  • Participation in missions that record personal voice (including voice events, speaking/talking missions, etc.)

  • For the purpose of creating research data for AI advancement and commercial use

Flitto NewArcade

Application

Purpose of Use

  • Identification of signed-up users

  • Provision of customized services


Retention and Use Period

  • When you withdraw your membership

  • When the purpose of providing is achieved

Purpose of Use

  • Identification and authentication of registered users

  • For the purpose of creating research data for AI advancement and commercial use

     

Retention and Use Period

  • One (1) year after membership withdrawal

Flitto Pro

Application

Collection Items

[Optional] Working language pairs, Email address, Certification information (name of certification, Certificate Authority, grade/score)

 

Purpose of Use

  • Identification of applicants

  • Professional translator competency evaluation

  • Sending notices


Retention and Use Period

  • When you withdraw your membership

  • When the purpose of providing is achieved

Collection Items

[Required] Working language pairs, Email address

[Optional] Certification information (name of certification, Certificate Authority, grade/score)

 

Purpose of Use

  • Identification of applicants and notification of screening results

  • Professional translator competency evaluation

 

Retention and Use Period

  • One (1) year after membership withdrawal

Flitto Pro

Professional translator's submission of certificates of qualification

Retention and Use Period

  • When you withdraw your membership

  • When the purpose of providing is achieved

Retention and Use Period

  • One (1) year after membership withdrawal

Flitto Pro

Personal information entry of professional translator

Collection Items

[Optional] Email address, Working language pairs, Social media ID, Messenger ID


Retention and Use Period

  • When you withdraw your membership

  • When the purpose of providing is achieved

Collection Items

[Required] Mobile phone number


Retention and Use Period

  • One (1) year after membership withdrawal

Flitto Store

Enter payment method for translation fees (domestic)

 

Payment method for translation fees: PayPal (overseas)

-

Purpose of Use

  • Domestic

    • Identification of purchase applicant

    • Remittance (cash-out) and post-cash-out management

    • Registration of online pay-out method

    • Account holder name verification

  • Overseas

    • Remittance (cash-out) and post-cash-out management

    • Registration of online pay-out method


Collection Items

  • Domestic

    • Account holder's name

    • First 7 digits of resident registration number (date of birth, gender code)

    • Bank where the account was opened

    • Account number

  • Overseas

    • Name

    • Mobile Phone number

    • PayPal account

    • PayPal transaction number


Retention and Use Period

  • Five (5) years from the payment date

Mobile phone number self-authentication

Purpose of Use

  • Verification of user's residency in the Republic of Korea

  • Verification of user's age being 14 or older


Retention and Use Period

  • When you withdraw your membership

  • When the purpose of providing is achieved

Removed (Information no longer collected)

Flitto Store

Purchase application for mobile coupons

Retention and Use Period

  • When you withdraw your membership

  • When the purpose of providing is achieved

Retention and Use Period

  • Five (5) years from the payment date

Flitto Store

Card payment for purchasing points

Retention and Use Period

  • When you withdraw your membership

  • When the purpose of providing is achieved

Retention and Use Period

  • Five (5) years from the payment date

Flitto Store

Remittance application for domestic users

Paypal Cash-out application

Retention and Use Period

  • When you withdraw your membership

  • When the purpose of providing is achieved

Purpose of Use

  • Domestic

    • Identification of purchase applicant

    • Remittance (cash-out) and post-cash-out management

    • Registration of online pay-out method

    • Account holder name verification


Retention and Use Period

  • Five (5) years from the payment date

Flitto Store

Gift card application

(Amazon Giftcard, Rakuten Point)

Withdrawal application for Ukraine residents

(Upwork donation)

Retention and Use Period

  • When you withdraw your membership

  • When the purpose of providing is achieved

Retention and Use Period

  • Five (5) years from the date of dispatch (Amazon Giftcard, Rakuten Point)

  • Five (5) years from the payment date (Upwork donation)

Flitto Enterprise

Membership registration

Retention and Use Period

  • When you withdraw your membership

  • When the purpose of providing is achieved

Retention and Use Period

  • One (1) year after membership withdrawal

Flitto Workspace

Mobile phone number self-authentication

Purpose of Use

  • Identification of signed-up personal or business users

  • Sign-up intention confirmation

  • Sending notices

  • Work and settlement management

     

Retention and Use Period

  • When you withdraw your membership

  • When the purpose of providing is achieved

Purpose of Use

  • Identification of signed-up personal or business users

  • Sending notices

  • Work and settlement management


Retention and Use Period

  • One (1) year after membership withdrawal

Flitto Workspace

Bank account real-name inquiry

Purpose of Use

  • Account holder name verification

  • Account validity verification


Retention and Use Period

  • When you withdraw your membership

  • When the purpose of providing is achieved

Purpose of Use

  • Account holder name verification

  • Account validity verification


Retention and Use Period

  • Not stored separately (destroyed immediately after authentication is completed)

Flitto Workspace

Settlement method entry for users residing in Korea

Purpose of Use

  • Workers' income settlement

  • Registration of online payment method

 

Retention and Use Period

  • When you withdraw your membership

  • When the purpose of providing is achieved

Purpose of Use

  • Workers' income settlement

  • Registration of online payment method

 

Retention and Use Period

  • Five (5) years from the payment date

Flitto Workspace

Settlement method entry for users residing overseas

Purpose of Use

  • Remittance (cash-out) and post-cash-out management

  • Registration of online payment method

     

Retention and Use Period

  • When you withdraw your membership

  • When the purpose of providing is achieved

Purpose of Use

  • Remittance (cash-out) and post-cash-out management

  • Registration of online payment method

     

Retention and Use Period

  • Five (5) years from the payment date

Flitto Workspace

Mobile phone self-authentication for users residing in Korea

Purpose of Use

  • Verification of the registered user when entering payment methods

     

Retention and Use Period

  • When you withdraw your membership

  • When the purpose of providing is achieved

Purpose of Use

  • Verification of the registered user when entering payment methods


Retention and Use Period

  • Not stored separately (destroyed immediately after authentication is completed)

Flitto Workspace

Settlement method entry for users residing overseas (PayPal)

Purpose of Use

  • Remittance (cash-out) and post-cash-out management

  • Registration of online payment method


Retention and Use Period

  • When you withdraw your membership

  • When the purpose of providing is achieved

Purpose of Use

  • Remittance (cash-out) and post-cash-out management

  • Registration of online payment method

 

Retention and Use Period

  • Five (5) years from the payment date

Flitto Workspace

Overseas resident

SMS self-authentication

Purpose of Use

  • Verification of the registered user when entering payment methods

     

Retention and Use Period

  • When you withdraw your membership

  • When the purpose of providing is achieved

Removed (Information no longer collected)

Flitto Data Portal

Retention and Use Period

  • When you withdraw your membership

  • When the purpose of providing is achieved

Removed (Information no longer collected)

Flitto Data Lab

Inquiries

Purpose of Use

  • Customer inquiries and complaint handling

  • Provision of advertisement and promotion of products and services of Flitto and affiliated companies


Retention and Use Period

  • When you withdraw your membership

  • When the purpose of providing is achieved

Purpose of Use

  • Customer inquiries and complaint handling

  • Provision of information on products and services of Flitto and its affiliates


Collection Items

[Required] Name, Email address, Country, Company name, Position

[Optional] Mobile phone number


Retention and Use Period

  • Three (3) years from the inquiry date

Flitto Support

VOC

Retention and Use Period

  • The details of the received VOC are destroyed upon completion of the case or stored for a certain period based on relevant laws and regulations before destruction.

Retention and Use Period

  • Three (3) years after completion of complaint handling

Flitto

Common

Retention and Use Period

  • When you withdraw your membership

  • When the purpose of providing is achieved

Retention and Use Period

  • Three (3) months from the date of access

④ The Company processes the following items of personal data without obtaining user consent.

Flitto Store

-

Purpose of Use

  • Administrative work processing for withholding tax on other incomes under the Income Tax Act

     

Collection Items

  • Name

  • Resident registration number (Korean residents) / Foreigner registration number (foreign residents in Korea)

  • Income classification

Flitto Workspace

-

Purpose of Use

  • Administrative work processing for withholding tax on other incomes under the Income Tax Act

Collection Items

  • Name

  • Resident registration number (Korean residents) / Foreigner registration number (foreign residents in Korea)

  • Income classification

2. Period of preservation and use of personal information

Preservation of records pertaining to withholding tax on other incomes and receipt issuance, and those submitted for payment details to tax authorities

Retention and Use Period

  • Until reporting and payment are completed

Retention and Use Period

  • Five (5) years

3. Delegation of the processing of personal information

Domestic

Sending newsletters, mailing list management

Stibee

Stibee

FEAT Corp

Overseas

Personal Information Processing Consignment to Overseas Third Parties

-

Pursuant to Article 26 (Outsourcing of Processing) and Article 28-8 (Overseas Transfer) of the Personal Information Protection Act, the Company outsources and transfers personal data overseas as follows to perform the service contract and improve user convenience.

Overseas

Amazon Web Services Inc.

Consignment Purpose

  • Cross-border data backup for the protection of user data from disasters

     

Personal Information Items

  • Collected personal information and service usage records through the services 

     

Country

  • Singapore

     

Transfer Date and Method

  • Remote site transmission through the network at the point of using the services

Consignment Purpose

  • Operation of IT infrastructure for service provision, cloud server management, and data storage

 

Personal Information Items

  • Service usage records, sign-up information (such as email address), log data, and device information

     

Country / Transfer Date and Method

  • United States, etc. / Remote site transmission through the network at the point of using the services


Retention and Use period

  • Until membership withdrawal or termination of the consignment contract

Overseas

Paymentwall, Inc.

Consignment Purpose

  • Payment consignment

 

Personal Information Items

  • Card company name, card number, payment method, billing amount, and transaction number


Country

  • United Kingdom

     

Transfer Date and Method

  • Remote site transmission through the network at the point of using the services

Consignment Purpose

  • Point purchases and payment of professional translation fees


Personal Information Items

  • Card company name, card number, payment method, billing amount, and transaction number


Country / Transfer Date and Method

  • United Kingdom / Remote transmission using an encrypted communication network at the time of payment processing

     

Retention and Use period

  • Up to five (5) years after withdrawal of membership

Overseas

PayPal

Consignment Purpose

  • Payment consignment

 

Personal Information Items

  • ID of the service account, email address, and billing amount

 

Country

  • United States

 

Transfer Date and Method

  • Remote site transmission through the network at the point of payment processing

Consignment Purpose

  • Point purchases and payment of professional translation fees

     

Personal Information Items

  • ID of the service account, email address, and billing amount

     

Country / Transfer Date and Method

  • United States, etc. / Remote site transmission through the network at the point of using the services

     

Retention and Use period

  • Up to five (5) years after withdrawal of membership

Overseas

Twilio

Consignment Purpose

Sending SMS for self-authentication

 

Personal Information Items

Mobile phone number

 

Country

United States

 

Transfer Date and Method

Remote site transmission through the network at the point of using the services

Consignment Purpose

Identity verification and phone number registration upon Flitto sign-up

 

Personal Information Items

Country code, Mobile phone number

 

Country / Transfer Date and Method

  • United States / Remote site transmission through the network at the point of using the services

     

Retention and Use period

  • Until membership withdrawal or termination of the consignment contract

Overseas

Zendesk

Consignment Purpose

  • Data transmission for handling customer consultation

 

Personal Information Items

  • Email address

 

Country

  • United States

 

Transfer Date and Method

  • Remote site transmission through the network at the point of using the services

Consignment Purpose

Responding to customer inquiries, managing CS history, and providing technical support services

 

Personal Information Items

Consultation inquiry details (inquiry details, attached files, etc.), email address, and service usage records

 

Country / Transfer Date and Method

  • United States / Remote transmission using an encrypted communication network at the time of inquiry

     

Retention and Use period

  • Until membership withdrawal or termination of the consignment contract

Overseas

OpenAI OpCo, LLC

Consignment Purpose

  • Provision of translation services

     

Personal Information Items

  • Personal identification information that may be included in the original text entered by the user of translation 

     

Country

  • United States

     

Transfer Date and Method

  • Collected at the time of translation request and transitted remotely through the network

Consignment Purpose

  • Provision of translation proofreading services

     

Personal Information Items

  • Personal identification information that may be included in the original text entered by the user of translation 

     

Country / Transfer Date and Method

  • United States / Collected at the time of translation request and transitted remotely through the network


Retention and Use period

  • Unless required by law, it is stored for up to thirty (30) days and then deleted.

Overseas

Google Analytics / Firebase

Consignment Purpose

  • Collection of behavior logs and statistical analysis

     

Personal Information Items

  • Behavioral information, including frequency of user visits, duration of stay, usage and exit path, error occurrence information

     

Country

  • United States

 

Transfer Date and Method

  • Automatically collected at the point of using web/app services

     

Consignment Purpose

  • Collection of behavior logs and statistical analysis

 

Personal Information Items

Behavioral information, including frequency of user visits, duration of stay, usage and exit path, error occurrence information

 

Country / Transfer Date and Method

  • United States/ Automatically collected at the point of using web/app services

     

Retention and Use period

  • Until membership withdrawal or termination of the consignment contract

8. Chief Privacy Officer

Privacy Officer

Email address

help@flitto.com

privacy@flitto.com

41. User's personal location information

Officer in Charge of Handling Complaints and Protection of Personal Location Information

help@flitto.com

privacy@flitto.com

 

If you do not agree to the revised Privacy Policy, you may cancel your membership or contact Flitto Support to submit an objection.

If you do not raise any objection by the day before the revised policy takes effect, you will be deemed to have agreed to the changes.

 

We will continue to do our best to provide convenient and satisfactory services.

Thank you,

 

Flitto Team