Terms document

'Live Translation Terms of Service'

Consolidated into and replaced by the 'Vogl Terms of Service' (unified into a single document with the Chat Translation Terms)

Document structure

No chapter divisions

A total of 9 chapters (General Provisions / Service Agreement and Accounts / Provision of the Service / Paid Services and Payment / Vogl / Vogl Stage / Data and Intellectual Property Rights / Obligations and Liability / Miscellaneous)

Scope of application

The Live Translation service

Vogl (formerly Chat Translation), Vogl Stage (formerly Live Translation) and all services incidental thereto

Company designation

Flitto Inc.

주식회사 플리토 (Flitto Inc.)

Customer Support Center

ctlt@flitto.com

support@vogl.ai

Article 1 (Purpose) → Article 1, Paragraph 2

Stipulates the conditions and procedures for use of the Live Translation service provided by Flitto Inc., as well as the rights, obligations and responsibilities of the Company and users

[Consolidated]

Stipulates the conditions and procedures for use of Vogl, Vogl Stage and the services incidental thereto that 주식회사 플리토 (Flitto Inc.) provides under the Vogl brand, as well as the rights, obligations and responsibilities of the Company and users

Governing both services under a single set of terms and unifying the company designation to the Korean corporate name

Article 3 (Effect and Amendment of the Terms) → Article 3

The content of these Terms shall be posted on the service screen or announced by other means and defined in a separate contractual document with each client, and shall take effect with respect to the Company and members as parties to the agreement

[New] Paragraph 2 — Before a user agrees to these Terms, the Company shall provide important matters such as withdrawal of subscription, refund conditions and use of data through a separate linked screen or similar means so that the user can easily understand them

[Amended] Paragraph 3 — The content of these Terms shall take effect with respect to users who have agreed to these Terms. However, with respect to client companies that have entered into an Individual Agreement and their affiliated members, the Individual Agreement shall also apply

[Amended] Paragraph 6 — Refusal may be expressed through the Customer Support Center (support@vogl.ai)

Unifying the requirement for the Terms to take effect as the user's consent, and specifying the coexistence relationship with Individual Agreements

Precedence of Individual Agreements (Article 22)

(individual provisions at the end of each of Articles 8, 9, 10 and 14)

Where a matter is not defined in the preceding paragraphs, or where the content so defined conflicts with a separate contractual document agreed between the Company and the client, the contractual document shall prevail

[Consolidated] Article 22 — The principle of precedence of Individual Agreements is organized into a standalone article, and the applicable items are enumerated as six items

Where these Terms, the Service-Specific Notices, etc. and an Individual Agreement conflict, they shall prevail in the order of Individual Agreement → Service-Specific Notices, etc. → these Terms

Organizing the provisions that were scattered across individual articles and improving the predictability of the scope of application

(no corresponding provision) → Article 4

(no separate provision on the interpretation of the Terms)

[New] Article 4, Paragraph 1 — Where necessary, the Company may establish separate terms of service and policies for individual services ('Service-Specific Notices, etc.')

[Consolidated] Article 4, Paragraph 2 — Where these Terms, the Service-Specific Notices, etc. and an Individual Agreement conflict with one another, they shall prevail in the order of Individual Agreement → Service-Specific Notices, etc. → these Terms

[New] Article 4, Paragraph 3 — Matters not provided for in these Terms and the interpretation thereof shall be governed by relevant laws and regulations or commercial practice

Organizing the standards for interpreting the Terms and the principle of precedence of Individual Agreements into a single article in the General Provisions

Article 5 (Membership Registration and Account Management) → Article 6, Paragraphs 4 and 5

For membership registration, the Company creates and issues individual accounts in accordance with the agreement, and after issuance the member manages the account

Members shall securely manage their account information, and members are responsible for any damage arising from unauthorized use of an account

[Amended]

In the case of Vogl Stage, the Company creates and issues individual accounts in accordance with the Individual Agreement, and responsibility for account management after issuance rests with the member

The Company shall not be liable for any damage arising from unauthorized use of account information that occurs without a cause attributable to the Company

Strengthening user protection by excluding cases in which the Company is at fault from the scope of exemption

Notice to users

(no corresponding provision)

[New] Article 8, Paragraphs 1 and 2 — Where the Company gives notice to a member, it may do so via the email address provided by the member, the service website or other means, and notice to an unspecified number of users may be substituted with posting in the notice section of the service website in lieu of individual notice

Newly establishing the basis for the methods of notice

Article 4 (Provision and Modification of the Service) → Article 20, Paragraphs 1 to 3

Real-time multilingual translation service (specified period) / Real-time multilingual translation service (subscription-based deployment) / Customized glossary

The Service is provided on a one-time basis or for a specified period in accordance with a separate agreement, and the subscription-based deployment form provides monthly payment and use

The Company may change or discontinue features for the purpose of improving the Service, and shall give prior notice thereof

[Relocated]

Content unchanged. Relocated to the chapter relating to Vogl Stage

Separating the provisions unique to each service into a distinct chapter

Use by non-member guests

(included in the definitions in Article 2)

Non-member guests may participate in an online space (Room) and may view translated content in the language of their choice or listen to it by voice

[Relocated] Article 11 — Separated into a standalone article

Non-member guests may not use member-only features such as using workspaces or changing settings, and shall provide consent to the processing of personal information when participating in the Service

Clarifying the scope of use by non-member guests and the consent procedure

Article 6 (Provision of Payment Services) → Article 21, Paragraph 1

The Company provides one-time use or use within a specified period, and also provides recurring payment services. The details are defined in a separate contractual document through consultation between the Company and the client

[Relocated]

Content unchanged. Specifies that the matter is determined by the Individual Agreement

Relocated to the chapter relating to Vogl Stage

Article 7 (Cancellation of Recurring Payment and Refunds) → Article 21, Paragraph 2

Cancellation of recurring payment and refunds shall proceed in accordance with the content agreed in the individual contractual document

[Relocated]

Content unchanged

Same as above

Scope of application of the provisions relating to recurring payment

(no corresponding provision)

[New] Article 13, opening clause — The provisions on recurring payment, withdrawal of subscription and refunds apply to recurring-payment paid services. Payment, termination and refunds for Individual Agreement-based paid services shall be as set out in Article 22 and the Individual Agreement

Preventing confusion by clarifying the subject matter of the recurring payment provisions included in the consolidated Terms

Article 8 (Withdrawal and Data Processing) → Article 23, Paragraphs 1 and 2

The Company collects and processes input data for the purpose of providing translation services. All data is anonymized immediately upon collection and stored in a non-decryptable manner, thereby ensuring the protection of personal information

[Amended]

For the purpose of providing translation services, the Company collects and processes all Source Text and Translation Output generated or transmitted by users in the course of using the Service (hereinafter "User Data"), and User Data is used for the purpose of improving service quality and developing technology

The Company anonymizes User Data immediately upon collection in accordance with relevant laws and regulations and stores it in a non-decryptable manner

Specifying the subject matter by newly establishing definitions of 'Source Text' and 'Translation Output'

Policy on deletion of data upon membership withdrawal

Data to be deleted: account information, personal workspace, conversation records, Frequently Used Phrases, voice data

[Amended] Article 23, Paragraph 4 — Data to be deleted: account information, personal workspace, conversation records, Frequently Used Phrases and Glossary, voice data

Updating the data subject to deletion to reflect current practice

Precedence of Individual Agreements

Where a matter is not defined in the preceding paragraphs or conflicts with the contractual document, the contractual document shall prevail

[Relocated] Article 23, Paragraph 5 — With respect to the use of Vogl Stage, where a matter is not provided for in this Article or where the content of this Article conflicts with an Individual Agreement, the Individual Agreement shall prevail

Retained as is, with the wording revised

Article 10 (Intellectual Property Rights) → Article 24, Paragraph 2

Translation Output generated by users on the free plan / In the case of users on paid plans (Pro, Enterprise)

[Amended]

Notation unified as free services / paid services (content unchanged)

Unification of terminology throughout the Terms

Sensitive information

Users shall not provide to the Service, by uttering, entering or other means, personal information, trade secrets or other information that must not be disclosed, and the Company shall not be liable for any problem arising therefrom

[Relocated] Article 25 — The prohibition on entering sensitive information is separated into a standalone article (content unchanged)

Consolidating the provisions relating to sensitive information into a single article

Article 9 (Restriction of Service Use and Termination of the Agreement) → Article 29, Paragraph 1

The Company may restrict service use and terminate the service agreement with respect to users who violate these Terms or relevant laws and regulations, and where repeated violations or similar conduct are discovered, legal sanctions may be applied to the account or to the organization to which the account belongs

[Relocated] Article 29, Paragraph 1 — Content unchanged. The Company may restrict service use or terminate the service agreement with respect to users who violate these Terms or relevant laws and regulations, and where repeated violations or similar conduct are discovered, the Company may take the measures necessary under relevant laws and regulations with respect to the account concerned or the organization to which that account belongs

The content is identical to the current provision. Only the wording has been revised

Grounds for restriction of service use

Registering sensitive information (name, resident registration number, etc.) in the Knowledge Base

[Amended] Article 29, Paragraph 3, Subparagraph 3 — Registering sensitive information (name, resident registration number, etc.) in a Dataset, Glossary or the like

Revising the terminology to match the actual feature names

Article 8 (Withdrawal) → Article 30, Paragraph 2

Members may apply to withdraw at any time within the Service, and upon withdrawal the account is immediately deactivated and the withdrawal is completed 10 days later

[Amended]

Where a member applies to withdraw, the Company shall complete the withdrawal within 10 days from the date of application

Specifying a shortened deadline for processing withdrawals

Article 12 (Obligations of Users) → Article 27, Paragraph 3, Subparagraph 5

Using the Service for commercial purposes

[Amended]

Using the Service for commercial purposes beyond the scope permitted by the Company

Clarifying the prohibited conduct so that normal use is not restricted