Hello, this is Flitto.
Thank you for your continued use of Live Translation.
Until now, Live Translation and Chat Translation have each been operated under separate privacy policies.
The core of this amendment is △the unification of the privacy policies for the two services into a single consolidated policy, and △the specification of the items of personal information processed in the course of using the Service to match actual operations.
Please refer to the details of the amendment below.
1. Effective Date of the Amended Document
- Date of Notice: September 21, 2026
- Effective Date: September 28, 2026
Based on Korea Standard Time (KST, UTC+9). The point at which the change becomes visible may differ depending on your region.
2. Key Amendments
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Consolidation of the Two Privacy Policies
The 'Flitto Live Translation Privacy Policy' will be repealed and, together with the 'Flitto Chat Translation Privacy Policy', will be consolidated into and replaced by a single policy, the 'Vogl Privacy Policy'. The table of items processed is set out separately for each service, and the items for services you do not use do not apply.
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Updating of the Items Processed
Whereas previously only the items for the receipt of service inquiries were set out, member account information, conversation records and non-member guest voice and language information, which are processed in the course of actually using the Service, have been added to and specified in the table of items processed.
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New Provisions on the Collection and Use of Behavioral Information and How to Refuse It
A provision has been newly established that provides guidance on the items, methods, purposes and retention periods of the collection of behavioral information through Google (Analytics, Firebase) and Microsoft (Clarity), and on how to refuse it.
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Specification of the Items Retained under Laws and Regulations and of the Destruction Procedure
The items retained in accordance with relevant laws and regulations have been expanded to four and set out, and the destruction procedure now specifies the handling after withdrawal, the handling of payment and subscription information, and the immediate deletion of non-member guest information.
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New Provisions Concerning Compliance with Laws and External Links
The Policy now specifies that the Company complies with relevant laws and regulations, including the Personal Information Protection Act (「개인정보 보호법」) of the Republic of Korea, and that the Company is not responsible for external websites accessed via links.
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Unification of Inquiry Channels
The Customer Support Center email addresses that were operated separately for each service will be consolidated into one, and the inquiry submission channel set out in the Policy will change following the relocation of the Customer Support Center.
3. Advance Notice
The following are changes that may have a direct effect on users. For the detailed comparison, please refer to Section 4, and for the methods of withdrawing consent and raising objections, please refer to Section 5.
Member account information, conversation records and non-member guest voice and language information are added to the items processed. Conversation records (voice, transcribed text and translation results generated in an online space) are processed for the purpose of providing real-time interpretation and translation services and improving service quality, and are anonymized immediately upon collection and stored in a non-decryptable manner. The voice and language information of non-member guests is encrypted and then used for the transcription and translation of the conversation, and is destroyed immediately upon the end of the conversation.
The description of the items collected for service inquiries is updated. Required and optional items are distinguished in line with the items that were actually being collected through the inquiry form, and how you heard about us, the inquiry type and the content of the inquiry are specified as required items, and attachments as an optional item. No new items are collected.
A provision concerning the collection and use of behavioral information is newly established. Behavioral information is collected through Google and Microsoft for the purposes of providing personalized advertising based on users' interests, analyzing service errors and improving usability, and you may refuse it by blocking or deleting cookies.
The listing of overseas entrusted companies is separated by service. The consolidated Policy lists Paddle, Inc., RevenueCat, Inc. and Amazon Web Services, Inc. together, but all of them are entrusted companies exclusively for Vogl, and the overseas entrusted company for Vogl Stage remains, as before, a single company, Zendesk, Inc.
The channel for receiving requests to exercise rights, such as access, correction, deletion and suspension of processing of personal information and withdrawal of consent, is changed to the consolidated Customer Support Center email address.
The inquiry submission channel is changed. Following the relocation of the Customer Support Center, the Flitto Customer Support Center inquiry channel set out in the previous Policy is deleted, and inquiries may be submitted at the Vogl Customer Support Center (support.vogl.ai). Please submit your inquiry via Submit an inquiry > inquiry category 'Business inquiry' > service of inquiry 'Vogl Stage'. The inquiry categories of the former Live Translation Customer Support Center will cease to be operated.
The response period for inquiries relating to personal information protection is changed from 'within 3 to 5 business days' to 'within 10 days'.
4. Comparison of Current and Amended Provisions
Notation
[New] Newly added content / [Deleted] Deleted content / [Consolidated] Provisions of the two policies merged into one / [Relocated] Change in the location of a provision / [Amended] Revision of content
Amended provisions are indicated in the format 'Article N, Paragraph N'. As the current Policy does not use paragraph numbers, it is indicated by article only.
Overview
Category |
Current |
Amended (effective September 28, 2026) |
|---|---|---|
Policy document |
'Flitto Live Translation Privacy Policy' |
Consolidated into and replaced by the 'Vogl Privacy Policy' (unified into a single document with the Chat Translation Policy) |
Number of articles |
10 articles in total |
13 articles in total |
Scope of application |
The Live Translation service operated by the Company |
The Vogl and Vogl Stage services operated by the Company under the Vogl brand |
Table of items processed |
A single table (one item, service inquiries) |
Three tables by service (1. Vogl / 2. Vogl Stage / 3. Personal Information Collected Automatically) |
New articles |
— |
Article 8 (Collection and Use of Behavioral Information and Refusal Thereof) / Article 9 (Compliance with Laws) / Article 10 (External Links) |
Customer Support Center |
(1) Scope of Application and Terminology
Category |
Current |
Amended |
Reason |
|---|---|---|---|
Preamble (basis for establishment) |
In accordance with Article 30 of the Personal Information Protection Act (omitted) |
[Amended] In order to protect the freedom and rights of data subjects, the Company processes personal information lawfully and manages it safely in compliance with the requirements of the Personal Information Protection Act and relevant laws and regulations. Accordingly, in accordance with Article 30 of the Personal Information Protection Act (omitted) |
Supplementing the purpose of establishing the Policy |
Preamble (scope of application) |
This Policy applies to the Live Translation service operated by the Company (hereinafter the "Service") |
[Amended] This Policy applies to the Vogl and Vogl Stage services operated by the Company under the Vogl brand (hereinafter collectively the "Service") |
Specifying that a single policy applies to both services |
Preamble (definitions of terms) |
(no corresponding wording) |
[New] ※ Unless otherwise provided, the definitions of terms used in this Policy shall be as set out in the 'Vogl Terms of Service' |
Specifying the consolidated Terms as the governing document |
(2) Items of Personal Information Processed, Purposes and Retention Periods
※ The items processed under the former Live Translation Policy have been relocated to the '2. Vogl Stage Service' table of the consolidated Policy.
Category |
Current |
Amended |
Reason |
|---|---|---|---|
Article 1 (service inquiries) |
(Required) email address, name (name of the person in charge/title and position), company name, telephone number / Receipt of and response to customer inquiries, service guidance / 2 years after completion of processing the inquiry (legal basis not stated) |
[Amended] Relocated to the '2. Vogl Stage Service' table. The purposes of processing are retained as is [Amended] The items collected are updated in line with the items actually being collected through the inquiry form, and required and optional items are distinguished · (Required) email address, name of the person in charge, company name, how you heard about us, inquiry type, telephone number, content of inquiry · (Optional) attachments [Amended] 'Name (name of the person in charge/title and position)' → wording revised to 'name of the person in charge' [Amended] Retention period: 2 years after completion of processing the inquiry → 3 years after completion of processing the inquiry [New] Legal basis: Article 15, Paragraph 1, Subparagraph 1 of the Personal Information Protection Act (consent of the data subject) |
Updating the description in line with the items actually being collected through the inquiry form, specifying the legal basis for processing, and adjusting the retention period to match the retention period under relevant laws and regulations |
Article 1 (inquiry channel URL) |
Inquiry channel: 문의 등록 – Flitto Support |
[Deleted] The listing of the inquiry channel URL has been deleted from the Privacy Policy |
Deleted because the former inquiry channel ceased to be operated following the consolidation of the Customer Support Center. Inquiries are received through the Vogl Customer Support Center (support.vogl.ai) |
Article 1 (member account information) |
(no corresponding item) |
[New] Details: account information created and issued by the Company in accordance with the Individual Agreement (email address, password) Purpose of processing: identification of members and provision of the Service Retention period: until termination of the service agreement and completion of the withdrawal process Legal basis: Article 15, Paragraph 1, Subparagraph 4 of the Personal Information Protection Act (performance of a contract) |
Reflecting the items processed in the course of actually using the Service |
Article 1 (conversation records) |
(no corresponding item) |
[New] Details: voice, transcribed text and translation results generated in an online space (Room) Purpose of processing: provision of real-time interpretation and translation services and improvement of service quality Retention period: anonymized immediately upon collection and stored in a non-decryptable manner Legal basis: Article 15, Paragraph 1, Subparagraph 1 of the Personal Information Protection Act (consent of the data subject) |
Same as above |
Article 1 (non-member guest voice and language information) |
(no corresponding item) |
[New] Details: voice and language information (no personally identifiable information is collected) Purpose of processing: provision of the Service to non-members Retention period: encrypted and then used for the transcription and translation of the conversation, and destroyed immediately upon the end of the conversation Legal basis: Article 15, Paragraph 1, Subparagraph 4 of the Personal Information Protection Act (performance of a contract) |
Same as above |
Article 1 (automatically collected information) |
A four-column table of cookie name, provider, items collected and purpose of collection (_clck, _clsk, CLID, MUID) |
[Amended] Reorganized into the '3. Personal Information Collected Automatically' table Items: service usage records, access logs, device information, cookies, behavioral information Retention period: in accordance with the retention period for each solution under Articles 7 and 8 (the details of each cookie are relocated to Article 7) |
Setting out the automatically collected items in general terms and organizing the details into a standalone article |
Article 1 (methods of collection) |
Two items: direct entry / automatic collection |
[Amended] Article 1, Paragraph 1 Information directly entered or linked by the user in the course of membership registration and use of the Service, information directly entered in the course of submitting an inquiry, and information automatically generated and collected in the course of using the Service [New] If a user does not consent to the collection and use of personal information, membership registration and the smooth use of the Service may be difficult |
Specifying the channels of collection |
Article 1 (retention under laws and regulations) |
Records concerning consumer complaints or dispute resolution, 3 years (1 item) |
[New] Records concerning contracts or withdrawal of subscription, etc., 5 years Records concerning payment of consideration and the supply of goods, etc., 5 years Records concerning consumer complaints or dispute resolution, 3 years Records concerning labeling and advertising, 6 months |
Setting out the items retained under relevant laws and regulations without omission |
Article 1 (grounds for processing and retention) |
(no corresponding provision) |
[New] Where an investigation or inquiry is under way due to a violation of relevant laws and regulations, until the conclusion thereof; and where claims and obligations arising from use of the Service remain outstanding, until settlement |
Specifying the exceptional grounds for retention |
(3) Destruction and Provision to Third Parties
Category |
Current |
Amended |
Reason |
|---|---|---|---|
Article 2 (destruction) |
Two items: destruction procedure and method of destruction |
[New] Upon the lapse of 10 days after withdrawal, personally identifiable information is completely deleted from the database and backups Payment/subscription information is deleted after the statutory retention period has elapsed The voice and language information of non-member guests is deleted immediately upon the end of the conversation (the methods of destroying electronic files and paper printouts are retained as is) |
Setting out the point of destruction for each item specifically |
Article 3 (provision to third parties) |
Where there are special provisions in statutes or where it is unavoidable in order to comply with legal obligations Where an investigative agency makes a request for investigative purposes in accordance with the procedures and methods prescribed by statutes |
[New] (retained as is) Legal basis: Article 18, Paragraph 2, Subparagraph 2 of the Personal Information Protection Act and Article 215 of the Criminal Procedure Act (「형사소송법」) Recipients: the competent police agency and prosecutors' office Items provided: information within the scope requested |
Specifying the legal basis and scope of provision |
(4) Entrustment of Processing and Overseas Transfer
Category |
Current |
Amended |
Reason |
|---|---|---|---|
Article 4 (domestic entrustment) |
Stibee / sending emails for marketing purposes |
[Amended] Stibee Inc. / sending emails for marketing purposes, managing mailing lists / Related service: Vogl Stage (a related service column is newly established) |
Distinguishing which service each entrustment relates to in the consolidated Policy |
Article 4 (overseas entrustment) |
Zendesk, Inc., 1 company |
[New] Addition of a related service column — entrusted companies are listed separately as Vogl / Vogl Stage. Addition of Paddle, Inc. (payment processing, Vogl) / RevenueCat, Inc. (payment processing, Vogl) / Amazon Web Services, Inc. (IT infrastructure operation, cloud server management and data storage, Vogl) (Zendesk, Inc. retained as is — common to Vogl and Vogl Stage) |
Setting out the entrusted companies from the Chat Translation Policy on a consolidated basis and indicating the related service separately for each entrusted company |
Right to refuse overseas transfer |
Users may refuse the overseas transfer of their personal information. However, if you refuse the transfer, your use of the Service may be restricted. If you do not wish the transfer to take place, please contact the Customer Support Center |
[Amended] (content retained as is) Please contact the Customer Support Center (support@vogl.ai) |
Unification of inquiry channels |
(5) Safeguards and Rights of Data Subjects
Category |
Current |
Amended |
Reason |
|---|---|---|---|
Article 5 (safeguards) |
Encryption of personal information: the personal information of data subjects is stored and managed in encrypted form, and the TLS (HTTPS) protocol is used when transmitting data Access restriction / regular security inspections |
[Amended] Personal information (including voice data and translation drafts) is transmitted via TLS (HTTPS), and passwords and payment information are encrypted and stored. The voice and language information of non-member guests is encrypted and then destroyed immediately upon the end of the conversation Specifying those granted access rights as the personnel in charge (backend developers, the Operations/CS team, the Chief Privacy Officer, etc.) Detecting anomalies in payment/subscription/conversation events through regular security inspections conducted at least once a year |
Specifying the actual subject matter of processing and the content of the security measures |
Article 6 (exercise of rights) |
The above rights may be exercised through the Company's Customer Support Center (ctlt@flitto.com) by means such as in writing or by email, and the Company shall process the request within 10 days of its receipt |
[Amended] Article 6, Paragraph 2 — through the Customer Support Center (support@vogl.ai) (the remainder retained as is) [New] Specifies that rights may be exercised in accordance with the Enforcement Decree of the Personal Information Protection Act (「개인정보 보호법 시행령」) |
Unification of inquiry channels and specification of the legal basis |
Restrictions on the exercise of rights |
(no corresponding provision) |
[New] A data subject's right to request access to and suspension of the processing of personal information may be restricted under Article 35, Paragraph 4 and Article 37, Paragraph 2 of the Personal Information Protection Act Where other statutes specify that the personal information is subject to collection, the deletion of such personal information may not be requested The Company verifies whether the person exercising the rights is the data subject himself or herself or a duly authorized agent |
Specifying the statutory grounds for restricting rights |
(6) Cookies and Behavioral Information
Category |
Current |
Amended |
Reason |
|---|---|---|---|
Article 7 → Article 7 (automatic collection devices) |
Purposes for which cookies are used / cookies in use / consent to the collection of cookies / how to refuse cookie settings (Chrome, Edge, Safari, Firefox) |
[Amended] (the list of cookies and the banner consent method are retained as is) [New] Addition of Android and iOS to the methods of blocking and deleting by platform [New] How to use the Service in environments that do not permit the collection of cookies, such as private browsing mode [New] If the storage of cookies is refused, difficulty may arise in using some services |
Supplementing the methods of refusal in mobile environments and the effects of refusal |
Article 8 (behavioral information) |
(no corresponding provision) |
[New] Google (Analytics, Firebase): advertising identifiers, app visit and usage history / provision of personalized advertising based on users' interests, analysis of error information / up to 2 months from the date of collection Microsoft (Clarity): website interaction information / improvement of usability and provision of customized services / click data 13 months, playback data 30 days, labeled and favorited sessions 13 months The methods of refusal are as set out in Article 7, Paragraphs 4 and 5 |
Newly establishing matters concerning the collection and use of behavioral information and refusal thereof |
(7) Officer, Remedies and Amendment of the Policy
Category |
Current |
Amended |
Reason |
|---|---|---|---|
Article 9 (compliance with laws) |
(no corresponding provision) |
[New] The Company processes personal information in compliance with relevant laws and regulations, including the Personal Information Protection Act of the Republic of Korea (the references to the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) of the United States are deleted) |
Specifying the laws with which the Company complies Clarifying the scope of applicable laws as the Personal Information Protection Act of the Republic of Korea and other relevant laws |
Article 10 (external links) |
(no corresponding provision) |
[New] This Privacy Policy applies only to the services of the Company, and the Company is not responsible for the protection of personal information on external websites accessed via links |
Clarifying the scope of application of the Policy |
Article 8 → Article 11 (Chief Privacy Officer) |
Chief Privacy Officer: Jungsoo Lee / CEO / help@flitto.com Privacy Department: Operations Team / Jingu Kim / privacy@flitto.com |
[New] (the officer and the department in charge are retained as is) [Amended] Article 11, Paragraph 2 — The Company responds to and handles inquiries from data subjects sequentially within 10 days |
Specifying the response processing period as within 10 days |
Article 9 → Article 12 (remedies for infringement of rights) |
Personal Information Dispute Mediation Committee / Privacy Infringement Report Center / Cyber Investigation Division, Supreme Prosecutors' Office / Cyber Investigation Bureau, Korean National Police Agency / Central Administrative Appeals Commission |
[Deleted] Deletion of the Central Administrative Appeals Commission (110) and of the guidance on filing an administrative appeal under Articles 35, 36 and 37 of the Personal Information Protection Act (the Personal Information Dispute Mediation Committee / Privacy Infringement Report Center / Cyber Investigation Division, Supreme Prosecutors' Office / Cyber Investigation Bureau, Korean National Police Agency are retained as is) |
Deleted because the Central Administrative Appeals Commission deals with matters concerning public institutions |
Article 10 → Article 13 (amendment of the Policy) |
(omitted) Refusal may be expressed through the Customer Support Center (ctlt@flitto.com) The amended terms shall be announced in accordance with Paragraph 1 and shall take effect from the effective date |
[Amended] Refusal may be expressed through the Customer Support Center (support@vogl.ai) The amended Policy shall be announced in accordance with Paragraph 1 and shall take effect from the effective date |
Unification of inquiry channels and correction of a notation error |
Revision History / Addenda |
v1.0 / October 1, 2025 / Initial enactment This Policy shall take effect from August 6, 2026 |
[Amended] v1.0 / September 28, 2026 / Consolidated enactment of the Chat Translation and Live Translation Privacy Policies Date of Notice September 21, 2026 / Effective Date September 28, 2026 Upon the entry into force of this Policy, the two previous policies are consolidated into and replaced by this Policy |
Specifying the consolidation and replacement relationship and the version history |
5. Objections and Inquiries
If you do not agree to the content of the amended Privacy Policy, you may withdraw your membership or express your refusal through the Customer Support Center before the Effective Date.
If you do not express a separate refusal, you will be deemed to have agreed to the content of this amendment.
If you do not agree to the above, normal use of the Service may be difficult.
6. Contact
If you have any questions regarding the content of this amendment, please contact us at the following.
Chief Privacy Officer: Jungsoo Lee (CEO) / help@flitto.com
Privacy Department: Jingu Kim, Operations Team / privacy@flitto.com
Other inquiries: support@vogl.ai or submit an inquiry through the Customer Support Center
We will continue to do our utmost to provide a convenient and satisfying service.
Thank you.