Our content policy is as follows:

Requesting and/or providing contact information such as phone numbers, email addresses, social media accounts and Google Drive addresses while using the 1:1 Pro Translation service

First violation : Warning by email

Second violation : Warning by email and suspension of the account

Third violation or more : Warning by email, suspension of the account and other additional actions

Canceling the request without warning and/or asking for earlier completion of the project while using the 1:1 Pro Translation service

First violation : Warning by email

Second violation : Warning by email and suspension of the account

Third violation or more : Warning by email, suspension of the account and other additional actions

Giving a low rating to the translator/proofreader regardless of the quality of the result while using the 1:1 Pro Translation service

First violation : Restoration of the rating of the affected translator/proofreader and warning by email

Second violation : Restoration of the rating of the affected translator/proofreader, warning by email, and suspension of the account

Third violation or more : Restoration of the rating of the affected translator/proofreader, warning by email, suspension of the account and other additional actions

In addition to the actions mentioned above, the monitoring team is authorized to take appropriate actions depending on the circumstances.